Tracky is a project originally driven by a personal pain point of mine. I respect someone's freedom. When I attend online classes, one such problem is the inability to turn on the microphone when
I need to because of Chun pans and antique trucks.
This project was created based on the problem mentioned above and it provided me, an opportunity to solve a few more problems than expected.
Two things happened because of the corona situation.
The first is the expansion of vehicles and services providing this type of service
The second is that the daily routine of people, works, and their carriers were confined to the home.
The above two points mean that people spend more time at home than ever before.
This means that people spend more time at home than ever before
▸ People are busy, due to that there is no time to wait for this.
▸ Not enough time to get the service.
▸ No schedule.
▸ The music is playing from the mobile service can be annoying to the person who does not need that service.
▸ Some services are not available to the home area.
▸ The noise of the services is badly affected on the pets and the children who are doing studies.
The main thing I realized was that the majority of people who receive these services are not able to set aside time for this with their work. So, before these mobile services come to their home,
if we can let customers know about the availability of the service, they will be able to get ready for these services (which means getting ready to go to the service provider and get the money and other things needed) and paying less attention to it.
As I mentioned earlier, the main target of this project was to somehow manage this annoying music. But during the research process and communicating with others, I realized there is something more to solve.
▸ Inform the user before the service arrives at home.
▸ Provide easy access to services for all.
▸ Controlling this music as much as possible.
▸ Remind the person using the service repeatedly on the desired date.
I want to inform the user who is using the service before the service reaches home.
If there are services required weekly or daily. (Like Garbage services) Re-alert the user on the required date and time frame.
I made some general assumptions about people and the use of these services at home
To better understand the user needs for mobile services and their experience, I conducted a user survey with different demographics.
As users stated they want to know the services they expect after coming to their home. Tracky needs to notify before service comes to users.
Re-awareness of required services and control of unwanted noise from these services.
The insights I gained from surveys and interviews leading up to the persona. The main goal is to display those patterns and pain points, which allowed me to further empathize with users.
I drew some sketches to lay out my different ideas for GROW IT features before spending a lot of time on the gray-scale wireframe.
I did 7 user tests to test the functionality of the application.
▸ While I was creating the high-reliability prototype, I was able to perform several user tests and
A / B tests to validate the confusion.
▸ After gaining valuable insights and feedback on the prototype, I made many changes to the design. Feedback from my user tests:
For the final High Fidelity prototype I created based on the UI and color of Android 12
